Help

ICIS is committed to providing high quality products and services and high quality customer care. We appreciate you have a choice and value your continued custom. I would like to assure you that we take all faults very seriously and work through them as fast as we can.

We have also received a number of suggestions on how to make the service better and we will continuously implement these and other enhancements in future releases.

We will update this page regularly with service news and details of the features of the latest product release. Please do come back regularly and don't hesitate to contact us on csc@icis.com if you have suggestions or comments.

Thank you very much for your continued custom.

To log a bug or idea please submit to:- csc@icis.com

ICIS Frequently Asked Questions

• How can I access all of your services using a unique username and password?

If you have a subscription to more than one of our services your username and password should automatically be identical. If they are not please contact csc@icis.com with your subscription numbers, company name and account details.

• I have forgotten my userID/password what can I do?

If you have forgotten either of these to access your online account please send an email to csc@icis.com and we will advise you of your details.

• Nothing happens after I enter my login details, is there a problem with my access?

Your browser or network security settings may be preventing you from storing a 'cookie' when logging into the website.
To override the cookie handling try the following:

1. Open Internet Explorer go to 'Tools' – 'Internet options' – 'Privacy'
2. In the 'Web sites' section, click on 'Edit'
3. Enter the website address and click 'Allow' and then 'OK'
4. Close down your browser, re-open and try logging into the web site again.

• How do I get access to your information?

By navigating to the product:-

ICIS Chemical Business
ICIS news
ICIS pricing

and entering a valid username and password. If you do not have a subscription for our services please contact:- csc@icis.com

• Where do you get your information from?

ICIS pricing price quotations are based on information gathered from a wide cross-section of the market, comprising consumers, producers, traders and distributors. Confirmed deals, verified by both buyer and seller, are sought to provide the foundation of price assessments in the weekly reports. In ICIS pricing the price range includes confirmed, rumoured or reported deals heard in the market. ICIS pricing may exclude certain prices from assessments if they are negotiated in unusual circumstances or if specific conditions are thought to apply. ICIS Chemical Business sources its news and features coverage of world chemicals events from a wide variety of sources. These include direct contact with people in the chemicals industry – either by telephone or face to face; press releases and formal briefings from companies; items in other publications and on the Internet; industry conferences, seminars and exhibitions; information from analysts, financial institutions, consultants, government and regulatory bodies, trade associations, NGOs and environmental pressure groups; and not least from company websites and visits to plants and sites. We also use our own extensive archives of information and data.

• How often is the information updated? –

ICIS pricing reports are generally written on the day of publication. Most reports are written on Fridays, although certain reports are published on Tuesdays and Wednesdays and others are published daily. Deadlines are 18:00 local time in London, Singapore and Houston. Friday close prices refer to this deadline. Reports are distributed the day following publication. The date of publication is not altered in the event of public holidays. All weekly reports are published at least 50 times per year. Certain reports are not published during a two-week period in late December/early January. Daily reports are published five times per week, but may not appear on certain days due to public holidays. Please refer to the ICIS pricing publishing schedule for more detailed information. The magazine website is updated weekly on Monday mornings at approximately 00.01 GMT.

• How do I change my personal details?

To amend your personal details, company address and/or username please contact csc@icis.com

• I have changed my time zone however no article times have changed, why?

You will need to log out and back in again for the updated time zone to take effect.

• What other products does ICIS produce?

Please navigate to http://www.icis.com and click on 'Products' on the top menu.

ICIS magazine

• How do I search for previous chemical prices within ICIS Chemical Business?

Select 'Archive search' and within 'Keywords' enter 'prices' and the product name that you wish to locate, then select your time period and click on 'submit'

• Who do I contact regarding payment and renewals

Please contact icis.subs@icis.com with full details of your enquiry and quoting your subscriptions a/c number.

• How can I obtain duplicate issues of the magazine?

Archive issues of the magazines are available, if required please contact csc@icis.com or telephone +44 (0)20 8652 3335

ICIS pricing

Account details

• How do I change my password?

Navigate to 'My ICIS pricing' where there is an option to change your password

• Forgotten your password?

If you know your online user name please use the forgotten pw facility online, or email csc@icis.com

Printing

• When printing, why does the right hand side of the ICIS pricing report cut off?

Always select the 'Print' option within the website, not the browser 'Toolbar' icon

• When I click on print nothing happens

The report or article should launch within a separate window. Please check if you have the pop up blocker switched on – these are found within toolbars particular to yahoo/google or XP.

Navigation

• Where is the currency converter?

This is accessible via the link within the ICIS pricing report as the exchange rates are relevant to the dated report.

• Where do you obtain your Currency Converter from?

Exchange rates are shown for a variety of international currencies. Rates are not established by ICIS pricing but are published by arrangement with Xenon (www.xe.com)

• How can I access more price history?

If the quote has been discontinued you will need to click on 'Include discontinued quotes' at the selection stage.

• How can I see my usage?

Within www.icispricing.com, navigate to 'My ICIS pricing', personal list and select the option to 'View Usage Log'.

• I am unable to view graphs

ChartFX Installation has aborted. To Re-install select 'Tools' – 'Internet Options' – 'General' – 'Settings' – 'View' – 'Objects': remove ChartFX IE2000 control, then close the browser, re-open and choose 'graph' again, then accept to download ChartFX.

• Where is my DRAM report?

The DRAM report is located within the Semiconductors link.

General

• Can I view products/reports in their various formats?

ICIS pricing reports our also available in a variety of different formats from Internet, e-mail (Word/HTML and PDF) and FTP. To obtain further information and samples please contact csc@icis.com

• How can I see my credits and details of my usage?

Within www.icispricing.com, navigate to 'My ICIS pricing', personal list and select the option to 'View Usage Log'.

• What is CSV? (What does it do?)

The CSV ('Comma Separated Value') file format is often used to exchange data between different applications. Downloading data in CSV format enables data to be exported into Microsoft Excel.

• When I download CSV, all the data is in one column. Why?

The data is downloaded in CSV format which means 'comma separated variable'.

Opening this format in Excel should result in the data being separated into columns using the commas as separators; however this depends on your version of Excel.

You can manually sort the data into columns by selecting column A and then:

• On the Excel toolbar choose 'Data' and then 'Text to Columns'
• Select 'Delimited' then click 'Next'
• Ensure that comma is ticked then click 'Next'
• Then click 'Finish'

You may find the problem is permanently resolved by changing the Regional options via 'Control panel' on your PC: Please ensure that the list separator is set to ',' (comma)

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