Before contacting us directly, you may first wish to take a look at our Help and Frequently Asked Questions section. If this does not answer your query, please feel free to contact us.
For any general queries, please contact the ICIS Customer Support Centre
If your query is specific to one of our products or services, please select appropriately from the following:
ICIS news | ICIS pricing | ICIS forecasting | ICIS fertilizers | ICIS Chemical Business | ICIS TV & radio | ICIS blogs | ICIS conferences | ICIS training | ICIS Custom Publishing | ICIS insight Asia | ICIS jobs | ICIS search | ICIS e-newsletters | ICIS connect | ICIS Publishing Management
ICIS Customer Support Centre
The ICIS Customer Support Centre is our helpdesk and first point of call for any general enquiry, or for issues relating to website access.
To contact our Customer Support Centre:
if you are in Europe or the Middle East:
tel: +44 20 8652 3335
if you are in the Americas:
tel: +1 888 525 3255 (toll free US and Canada) or +1 713 525 2613
if you are in the Asia-Pacific:
tel: +65 6588 3955 (toll free within Asia-Pacific)
or, wherever you are in the world,
fax: +44 20 8652 3924
email: csc@icis.com
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ICIS news, ICIS pricing & ICIS forecasting
Subscriptions | Website access | Editorial
ICIS news is our 24-hour global subscription online news service, ICIS pricing is our premium subscription commodity pricing service and ICIS forecasting is our recently launched petrochemicals price forecasting service
Subscriptions
If you are interested in subscribing to ICIS news, ICIS pricing or ICIS forecasting, please contact your local sales representative:
Germany, Switzerland, Austria, Sweden, Denmark, Norway, Hungary, Czech Republic & Slovakia
Bettina Riley
tel: +44 1268 410444 / +44 7765 566232
email: bettina.riley@icis.com
or
Diane Lillo
tel: +44 20 8652 3359
email: diane.lillo@icis.com
UK, Republic of Ireland and the Netherlands
Beth Collett
tel: +44 20 8652 3334
email: beth.collett@icis.com
or
Jasvir Atwal
tel: +44 20 8652 3352
email: jasvir.atwal@icis.com
France & Belgium
Frederic Blanc
tel: +33 4 3400 6391 / +44 7748 723881
email: frederic.blanc@icis.com
Italy, Spain, Turkey, Israel, Mediterranean & Africa
Stephanie Paranjpe
tel: +44 20 8652 3371 / +44 7766 246530
email: stephanie.paranjpe@icis.com
or
Mino Angelilli
tel: +44 20 8652 3353
email: mino.angelilli@icis.com
Eastern Europe, Russia & CIS
Kate Pryce-Williams
tel: +44 20 8652 3326 / +44 7760 127654
email: kate.pryce-williams@icis.com
or
Ksenia Koblik
tel: +44 20 8652 3318 / +44 7760 127654
email: ksenia.koblik@icis.com
or
contact the European Group Sales Manager
Dan Barnard
tel: +44 20 8652 3351 / +44 7748 333678
email: dan.barnard@icis.com
European office fax number: +44 20 8652 3923
Americas
tel: +1 713 525 2600
fax: +1 713 525 2659 / +1 800 628 0860
For ICIS news: email: icisnews.sales.us@icis.com
For ICIS pricing or ICIS forecasting: email: sales.us@icis.com
Asia-Pacific/Middle East
tel: +65 6789 8828
fax: +65 6789 8898
For ICIS news: email: icisnews.sales.ap@icis.com
For ICIS pricing or ICIS forecasting: email: sales.ap@icis.com
Access to ICIS news
If you are a subscriber to ICIS news and are experiencing difficulties with accessing the ICIS news website, or have any queries regarding setting your personal news preferences or using our archive search facility, or with receipt of your 24-hour news headlines or personalised news alerts, please contact our Customer Support Centre.
Access to the ICIS pricing website/receipt of your ICIS pricing reports
If you are a subscriber to any of our ICIS pricing reports [please note this is a separate subscription from ICIS news] and are experiencing difficulties with accessing reports or price history through the ICIS pricing website, or have any queries regarding your price alert service, please contact our Customer Support Centre.
Editorial
For information regarding our editorial policy, please read our editorial guidelines and, for ICIS pricing, our pricing methodology. If you have any queries regarding editorial content, please contact:
Andy Soloman, Global Editorial Director, ICIS news & pricing
tel: +44 20 8652 3260
email: andy.soloman@icis.com
To contact our news bureaux:
For Houston
tel: +1 713 525 2653
email: icisnews.americas@icis.com
For London
tel: +44 20 8652 3214
email: icisnews.europe@icis.com
For Singapore
tel: +65 6780 4359
email: icisnews.asia@icis.com
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ICIS fertilizers publishes The Market, the key weekly market fertilizer report, plus daily fertilizer market updates, and the monthly The Outlook, which provides price forecasts for the major fertilizer products.
For further information, please contact:
Stephen Mitchell, Joint Managing Editor
tel: +44 20 8652 2264
email: stephen.mitchell@icis.com
Antonella Harrison, Joint Managing Editor
tel: +44 20 8652 2265
email: antonella.harrison@icis.com
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Subscriptions | Magazine delivery |Website access | Advertising | Editorial
ICIS Chemical Business is our global weekly magazine offering indepth coverage of the issues that matter to the global chemical industry. Subscribers get exclusive access to the magazine archives less than one year old. Magazine archives from more than one year ago are free to access.
Subscriptions
You can subscribe to the magazine directly through our secure website: go to ICIS Chemical Business.
You may also use our subscriptions website to renew your current subscription, check the status of your subscription, change your delivery address details, claim a missed issue or temporarily suspend delivery.
Alternatively, you can contact one of our subscriptions team:
tel: +44 1444 415004 or +1 866 703 0368 (toll free US and Canada only)
fax: +44 1444 445545 or +1 212 791 4312
email: icis.subs@qss-uk.com
Delivery problems
If you are a subscriber and wish to report a problem with delivery of your issues of ICIS Chemical Business, please contact our subscriptions team:
tel: +44 1444 415004
fax: +44 1444 445545
email: icis.subs@qss-uk.com
Access to the ICIS Chemical Business website
If you are a subscriber to ICIS Chemical Business and are experiencing difficulties with registering on or accessing the ICIS Chemical Business part of our website, please contact our Customer Support Centre.
Advertising opportunities
If you wish to place display advertising in ICIS Chemical Business, please contact:
Paul Shapiro, Global Sales Manager
tel: +44 20 8652 3915
email: paul.shapiro@icis.com
Alternatively, in Austria, Belgium, France, Germany, the Netherlands, Portugal or Spain, contact:
Maarten Dubbeld, European Representative
tel: +33 1 5321 8804
email: maarten.dubbeld@icis.com
In the Americas, contact:
Bernard Petersen, US Display Sales Manager
tel: +1 212 791 4315
email: bernard.petersen@icis.com
Michael Walker, Representative - West US
tel: +1 213 896 9210
email: mike@rwwcompany.com
In the Asia Pacific, contact:
Vinmal Anand, India
tel: +91 11 5163 8077
Toshihiro Yamazaki, Japan
email: tyamazaki@reedbusiness.jp
YS Chinn, South Korea
email: jesmedia@unitel.co.kr
If you wish to place classified advertising, please contact:
Americas: Pnina Massoth
tel: +1 212 791 4251
pnina.massoth@icis.com
or
Rest of the World: Ewan Rowden
tel: +44 20 8652 3036
ewan.rowden@icis.com
If you wish to learn more about advertising and sponsorship opportunities before contacting any of our representatives, please visit our Advertising site.
Editorial
If you have a query about editorial content, please contact:
Joseph Chang, Global Editor, ICIS Chemical Business
tel: +1 212 791 4224
email: joseph.chang@icis.com
If you wish to submit a press release to ICIS Chemical Business, please email to icbeditorial@icis.com
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ICIS TV and radio broadcasts are frequently updated. If you have any queries about our coverage, please contact:
Simon Robinson, Online Editor
tel: +44 20 8652 8148
email: simon.robinson@icis.com
If you are interested in sponsoring or advertising on ICIS TV or radio, we can help you formulate your message and presentation. For an example, go to http://easylink.playstream.com/icisgroup/070418Testimonials.wvx, or please contact:
Paul Shapiro, Global Sales Manager
tel: +44 20 8652 3915
email: paul.shapiro@icis.com
If you experience any difficulties in accessing the ICIS TV & radio website, or in downloading our podcasts, please contact our Customer Support Centre.
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ICIS is now running five industry blogs: Simon Robinson's The Big Biofuels Blog, John Richardson's Asian Chemical Connections, Malini Hariharan's India Chemicals, Paul Hodges' Chemicals and the Economy, Doris De Guzman's Green Chemicals and Barbara Ortner's ICIS Chemicals Confidential.
If you have any queries about ICIS blogs, or blogging in general, please contact:
Simon Robinson, Online Editor
tel: +44 20 8652 8148
email: simon.robinson@icis.com
If you experience any difficulties in accessing any of the ICIS blogs, please contact our Customer Support Centre.
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ICIS organises a series of global chemical industry conferences. If you are interested in speaking at or attending one of our conferences, please contact:
Alan Tyler, ICIS Conferences Director
tel: +44 20 8652 8126
email: alan.tyler@icis.com
If you would like to enquire about sponsorship opportunities at one of our events, please contact:
Ken Walford, VP Conference Sponsorship
tel: +44 20 8652 3363
email: ken.walford@icis.com
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ICIS organises a number of training seminars for industry personnel, including our successful 'A Beginner's Course', aimed at newcomers to the industry. If you are interested in attending one of our courses, or would like us to organise a course for your company personnel, please contact:
Michelle Fagan, Events Coordinator
tel: +44 20 8652 2182
email: michelle.fagan@icis.com
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Our custom publishing services offer exclusive supplements for your company, leveraging our global network of editors, industry expertise, production and marketing capabilities and our unrivalled client base of senior executives and decision makers. We produce tailored intelligence that will communicate your marketing message to your existing and potential clients clearly and concisely.
For further information, please contact:
John Baker, Global Director, Custom Publishing
Tel: +44 20 8652 3153
email: john.baker@icis.com
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ICIS insight Asia provides the petrochemical industry with a better understanding of the medium and long-term direction of petrochemical markets.
For further information about ICIS insight Asia's reports or training programmes, please contact:
John Richardson, Director, ICIS insight Asia
tel: +65 6780 4356
email: john.richardson@icis.com
For sales enquiries, please contact:
Roland Kester Cher
tel: +65 6780 4353
email: rolandkester.cher@icis.com
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ICIS jobs is the job website for the global chemical industry. For details of how to advertise your vacancies on our site, please contact:
Dionne White, Business Manager
tel: +44 20 8652 4764
email: dionne.white@icis.com
If you experience any difficulties in accessing the ICIS jobs website, please contact our Customer Support Centre.
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ICIS search is the global chemical suppliers search site. You can list your company directly through the ICIS search site. For any queries, or for information on how to secure a priority position for your company, please email icissearch.sales@icis.com
If you experience any difficulties in accessing the ICIS search website, please contact our Customer Support Centre.
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ICIS publishes a series of monthly e-newsletters: Chemical Logistics; India and US Fine and Pharmaceutical Chemicals; and CEO Opinion. Register here to receive any or all of them.
For advertising opportunities within the e-newsletters, contact paul.shapiro@icis.com
For any editorial queries, contact simon.robinson@icis.com
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ICIS connect is your link to the global chemicals community. Register, log on and have your say in our forums, or post your photos and documents.
For any queries, contact simon.robinson@icis.com
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ICIS Publishing Management Team
The ICIS publishing management team includes:
Christopher Flook, Publishing Director
tel: +44 20 8652 8170
email: christopher.flook@icis.com
Richard Haddrell, Head of Sales
tel: +44 20 8652 3345
email: richard.haddrell@icis.com
Snezana Petrovic, Senior Marketing Manager
tel: +44 20 8652 8031
email: snezana.petrovic@icis.com
Paul Ray, Head of Data & Analytics
tel: +44 20 8652 3603
email: paul.ray@icis.com
Andy Soloman, Global Editorial Director, ICIS news & pricing
tel: +44 20 8652 3260
email: andy.soloman@icis.com
David Stanworth, Commercial Director, ICIS.com
tel: +44 20 8652 8880
email: david.stanworth@icis.com
Penny Wilson, Global Editorial Director, ICIS Chemical Business, TV & radio, blogs and other free content
tel: +44 20 8652 3921
email: penny.wilson@icis.com
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