|Operating System Requirements:|
|Windows 7/8/8.1, 32-bit and 64-bit, Requires any priority updates that Microsoft Windows Updates provides.|
|The Excel Plug-In is NOT compatible with MACs|
|Microsoft .Net Framework: .Net 4.5 Full.|
|MS Office 2007 or later, Professional / Business / Standard (32-bit & 64-bit) - Requires any priority updates that Microsoft Windows Updates provides.|
|MS Excel 2007 or later (32-bit & 64-bit).|
|System Configuration Requirements:|
|Processor = multi-core, multi-threaded CPU having clock speed > 2GHz|
|Memory = minimum 8GB RAM|
|Hard Drive space = minimum 2GB|
The plug-in is not currently available on mobile devices (smart phones or tablets) or via the Microsoft Excel mobile app, but it may have this capability in the future.
You will need to reset your password from the login dialog box.
The ICIS Excel Plug-In has become disabled / inactive.
It can be re-enabled as follows:
MS Excel sometimes leaves 'dead' processes running in the background, and these can cause issues.
In the event of an error in the Excel Plug-In , you may be requested to attach the error logs and email them to the customer service team.
The logs are by default in a hidden folder . To view the folder please follow these steps:
There are three reasons for this:
At ICIS we are always trying to make ICIS products and services better for you, As part of our continuous review process we ask our customers to provide us with feedback on how we are doing. To send us feedback please email firstname.lastname@example.org
If you have any issues with the ICIS Excel Plug-In please feel free to contact us on:
Asia & Middle East:
+65 6588 3955
Europe & Africa:
+44 20 8652 3335
US & Canada:
+1 888 525 3255
+1 713 525 2613