Contact Us


For further information on our products and services please contact us via the appropriate means.


ICIS client support

The Client Support team is the first point of call for a general enquiry or for guidance and support on the platform.

Monday to Friday: 24 hours
Sunday: 9:00 am – 2:00 pm GST
By phone, live chat and email


Client Support Contact Centre

Americas


Tel: + 1 888 525 3255 (toll free)
Fax: +1 713 525 2613
Email: support@icis.com

Asia & Oceania (except China)


Tel: +65 6588 3955
Email: clientsuccess@icis.com

Europe, Middle East & Africa


Tel: +44 20 4652 3335
Email: support@icis.com

China

Monday to Friday: 9:00am – 5:30pm

Tel: +86 400 7200 222 (toll free)
Email: cc-support@icis.com

ICIS Offices Worldwide

London

Quadrant House, The Quadrant, Sutton, Surrey, SM2 5AS
or
99 Bishopsgate, London, EC2M 3AL
Tel: +44 20 8652 3335
Email: support@icis.com

Milan

Reed Business Information,
Via Sempione 1, Via Marsala 21013 Gallarate – VA – Italy

Guangzhou

B-1305, 13/F Tower B, Center Plaza 161# Linhexi Road, Tianhe District, Guangzhou, China
Tel: +86 (0)20 3762 0200
Fax: +86 (0)20 3762 0166

Singapore

1 Changi Business Park Crescent #06-01 Plaza 8 @ CBP, Tower A Singapore 486025
Tel: +65 6789 8828
Email: support@icis.com

Karlsruhe – Germany

Stephanienstr.86, 76133 Karlsruhe, Germany
Tel: +49 721 20596290

Frankfurt – Germany (DACH – Germany/Austria/Switzerland)

Eschersheimer Landstraße 14 60322 Frankfurt am Main
Tel: +49 69 509 54 0180
Email: kontakt@icis.com

Beijing

Room 701, Building W1, Oriental Plaza, No.1 East Changan Street, Dongcheng District, Beijing, China, 100006
Tel: +86 (0)10 5293 7950
Fax: +86 (0)10 5293 7959

Shanghai

4th floor, Tower C, 999 Jin Zhong Road, Shanghai
Tel: +86 (0)21 6073 6200

Houston

3355 West Alabama, Suite 700, Houston, TX 77098
Tel: +1 713 525 2613
Tel-toll free: +1 (888) 525-3255 (US and Canada only)
Email: support@icis.com

Tokyo

Elsevier Tokyo KK, 7th Floor 1-9-15 Higashi-Azabu, Minato-Ku Tokyo 106-0044
Desk Tel: +81-5561-5627
Email: support@icis.com

New York

230 Park Avenue, 7th floor, New York, NY 10169, USA
Tel: + 1 (212) 309-8100
Email: support@icis.com

Dubai

RELX Middle East FZ LLC Arjaan Office Tower Office 304 PO Box 503246 Dubai, UAE
Moob: +971 58 835 9490
Marwan Elagrab, Business Development Manager, Middle East
Email: marwan.elagrab@icis.com

Brazil

Rua Bela Cintra, 1.200 – 8° andar São Paulo – SP CEP 01415-002 Brazil
Tel: +55 11 3206-1081
or
Tel:+55 11 3206-1082
Email: sales.latam@icis.com

India

13/14, 3rd Floor, Phoenix Paragon Plaza, Kurla West, Mumbai, Maharashtra, India 400070
Tel: +91 8080274490
Email: ravi.rathor@icis.com

Korea

ICIS, Elsevier 4F, Chunwoo Bldg, 206, Noksapyeong-dearo Yongsan-gu, Seoul, South Korea 04345
Tel: +82-10-3889-4878
Email: scott.heo@icis.com

Netherlands

Radarweg 29 1043 NX Amsterdam
Tel: +31 (0) 20 515 9222

Get in touch


CONSULTING

Mike Perkins
– Europe, Middle East and Africa
Tel: +44 20 8652 8125
Email: Mike.Perkins@icis.com


PRESS ENQUIRIES

Sadia Begum – Brand & Communications Manager
Tel: +44 7800 915 866
Email: sadia.begum@icis.com


SALES REPRESENTATIVE

If you are interested in finding out more or subscribing to an ICIS product, please contact us.