Access and entitlements
How can I add new products to my subscription?
To add any of these products or services to your existing subscription please contact your ICIS Account Manager
View all our products and services here.
How do I activate my licence key?
If you had a trial, have an existing account or need to add another service, only the licence key needs to be activated. Click here to activate the licence key.
Which phones does the ICIS app support?
The ICIS app is available for iOS and Android phones.
Is the app included in my subscription?
Yes, entitled users will have access to the mobile app as part of their subscription.
Where can I find the ICIS app?
The ICIS mobile app is available here or via your phone’s app store.
Which reports can I download with my app?
You can access all entitled reports on the mobile app.
Can I change the currency, units or frequency on the price history graph?
Click on the cog icon in the top right-hand corner of the Price History window.
Change the currency, unit, date range and frequency as needed.
Once you’ve chosen the data you need to click ‘Update’.
How do I download the data into Excel or CSV?
Click the download icon in the top right-hand corner of the Price History, Price Forecast or Forward Curve window. Select ‘Excel’ or ‘CSV’ from the drop-down options.
How many workspaces can I add?
You can create 15 workspaces in addition to the home tab. You can add up to 11 windows.
Where can I find help with my credit subscription?
If you are a credit subscriber, click here for help and support.