Access and entitlements
What is my username?
This will be your personal business email address.
I forgot my password, how can I reset it?
Reset it here. You will receive a secure link to complete the reset via email from ICISSubs@rbi.co.uk
Not received the email?
Check your junk/clutter/spam folders.
How can I change my password?
You can complete this securely online. Enter your existing and new passwords, and confirm your new password by clicking ‘Change Password’.
How can I change my username?
It is not possible to change your username online.
We require any change in your username to be made in writing. Please email firstname.lastname@example.org
Note: If you are replacing a current user, you must adhere to the terms of the ICIS contract.
How can I add new products to my subscription?
To see all our products and services, click here.
You will need to discuss this and any access outside your entitlement package with your account manager.
It is possible that you may have a co-ordinator for ICIS services to discuss this internally.
How do I activate my licence key?
If you had a trial, have an existing account or need to add another service, only the licence key needs to be activated. Click here to activate the licence key.
Where can I find help with my credit subscription?
If you are a credit subscriber, click here for help and support.