Registering at ICIS.com
How do I register with ICIS?
You can learn everything you need to know about registering with ICIS with this video:
How can I log in to the ICIS.com platform?
Go to the login home page
How do I activate my licence key?
If you are a new user, you first need to register your detail here.
If you had a trial, have an existing account or need to add another service, only the licence key needs to be activated. Click here to activate your licence key.
How do I log in for the first time?
Go to the login home page.
You will need to activate a subscription license key and register your details to create your account.
Some customers’ accounts are set up by our subscriptions team. In this case, you are emailed the user name and are required to reset the password.
What systems does ICIS support?
Depending on the service, there are minimum system requirements.
For ICIS.com, see details for web browsers here
Where do I find my licence key?
Licence keys are sent by email. As soon as your subscription is set up, you will receive an email from ICISSubs@rbi.co.uk with this subject: ‘Welcome to your ICIS Subscription’.
Within the email detailing your access, there will be alpha/numeric licence key.
Depending on your agreement, a licence key can be shared within teams. Do you have a co-ordinator for ICIS access you can check with?
Otherwise contact us to discuss this further.
Get in touch
How can I get in touch with Client Services?
We have teams in London, Houston and Singapore and you can contact us either by phone, email or live chat.
Click here for contact details.
How can I get in touch with the sales team?
To reach our sales team please submit your request and details here.
What type of content can I search for?
ICIS platform content can be searched in accordance with subscriptions.
How do I refine a search?
There are a number of tips to refine your search for a commodity.
Put the word or phrase inside quotation marks, “”. For example, “solar power auctions”.
Combining and Excluding Words
It is possible to use the following functions to combine keywords to increase the relevancy of the search.
Use ‘AND’ to include both X and Y in your search. For example, Polyethylene AND Europe.
Use ‘OR’ to broaden your search to find X or Y. For example, Benzene OR Toluene.
Use ‘NOT’ to exclude a specific term from your search. For example, Europe NOT European
Can I filter my search?
You are currently able to refine and filter your news search results to within a specific date range.
An update will be coming soon to enable location and type filters for Prices and Reports.
How are reports and prices sorted?
In the initial release all prices and reports visible in search are sorted in date order, starting with the most recently updated item.
Will abbreviations and synonyms work within my ICIS search?
Frequently used abbreviations and synonyms will work within your search.
For example, Heavy Fuel Oil results will be shown when HFO is searched.
Error message: no matches were found for the query “x”
Please follow the steps below to resolve the issue:
- Remove filter(s)
- Check the spelling of the search terms
- Reduce the number of words within your query
- Try using different words to describe what you are looking for
Please note the search will only return results based on your entitlement. If you think that you should be receiving content based on your search, please contact our Client Services.