Have a Question?

Register & Login

How do I register with ICIS?

You can learn everything you need to know about registering in this short video.


How do I log in to ICIS Digital for the first time?

To get started, you will need your welcome email. This will be sent to you via email from welcome@comms.icis.com

Your welcome email will either provide you with a licence key to activate your account or request you to change your pre-set password, by entering your email address.

Here you will follow steps to register your details to create your account.

Need help? Email us at support@icis.com. Prefer to call us or use live chat? Find out more >


Where can I find my licence key?

As soon as we’ve set up your subscription, you’ll receive an email from welcome@comms.icis.com with the subject line: ‘Getting started with ICIS Digital’, this email will contain your licence key. In some cases, a licence key can be shared between different people in your team, though this will depend on the details of your subscription.

If you have a co-ordinator for ICIS access within your organisation, it may be worth checking with them. Alternatively, email us at support@icis.com.

Prefer to call us or use live chat? Find out more >

How do I activate my licence key?

If you’re new to ICIS Digital, you’ll need to register your email address and create a password here. Next, you’ll be asked to enter the licence key. This can be found in an email you received from welcome@comms.icis.com. Then give us a little additional information regarding your preferences so that we can make sure we send you information that is relevant to you.

If you have registered your username and created a password in the past, you’ll be asked to update your account. Simply use the same username and password as before here, then enter the licence key found in an email you received from welcome@comms.icis.com. Need help? Email us at support@icis.com.

Prefer to call us or use live chat? Find out more >

What is my username for the ICIS Digital platform?

Your username is your business email address.

How can I change my username?

To change your username, email us at support@icis.com. Prefer to call us or use live chat? Find out more >


How can I change my password? 

You can do this securely online. Simply enter your current password, set a new preferred password and confirm this by selecting ‘Change Password’.


I forgot my password. How can I reset it?

You can reset your password here. You’ll receive a secure link to complete the reset in an email from icis.subs@icis.com. If you don’t see the email in your inbox, please check your junk/clutter/spam folders, as they can often be found in there.

Who can I contact if I have any issues with my account?

If you have any problems at all, don’t hesitate to email us at support@icis.com. Prefer to call us or use live chat? Find out more >

How can I schedule some time with the ICIS team to help my company get more from ICIS data and insight?

We’re always happy to arrange a session for you or your team to help you get more from ICIS Digital. Email us at support@icis.com and we’ll make it happen.

Prefer to call us or use live chat? Find out more >

How can I add users to my account so they can get access to ICIS pricing and market intelligence?

Simply email us at support@icis.com. Prefer to call us or use live chat? Find out more >

Access & Entitlements

How can I add ICIS products and services to my existing subscription?

To learn more about the solutions and services we offer, and our unrivalled coverage of inter-connected chemicals and energy commodity markets around the world – visit here.

If at any time you’d like to make changes to your existing subscription, we’re here to help – please email us at support@icis.com.

Prefer to call us or use live chat? Find out more >

How do I find out what my subscription gives me access to?

If you are a new customer of ICIS, your commodities and subscription benefits are listed in your ‘Get up and running’ email, which will have been sent to you from welcome@comms.icis.com.

Or if you are an existing customer and you have renewed your subscription, you will see your commodities and subscription benefits included in your renewal email.

If you’ve registered and logged in to icis.com, you will be able to see your commodities listed here.

Need help? Email us at support@icis.com. Prefer to call us or use live chat? Find out more >

Content & Data

Holiday Publication Schedule

Click here for 2022

May 2022

How does ICIS gather information? 

ICIS price quotations are based on information gathered from a wide cross-section of the market, comprising consumers, producers, traders and distributors. To find out more about how ICIS gathers information, click here.

How often is price data updated? 

ICIS pricing reports are published throughout the week with the vast majority published on Friday. Some are published on Tuesday, Wednesday and Thursday, and a select few are published daily. ICIS pricing reports are generally written on the day of publication.

When will the contract price settle?

The date the contract price will settle is not something we can guarantee as this is market dependent.

We can advise an estimate when we expect the contract prices to settle based on trends and the time of the month that it settled previously.

Europe Aromatics and Olefins: First of the month

Europe Polymers and Solvents: Third week of the month

A great way to keep up to date with contract prices is to set up price alerts to ensure that you do not miss when the contract price settles. Advice on setting up price alerts can be found here.

Why is a product or price no longer available?

The key drivers for changes such as price quote additions, amendments or product retirements are market conditions and customer feedback.

For further details please refer to section 6. ‘Changes to the Product; Discontinuation’ from our terms and conditions

Changes to energy market pricing coverage in ESGM, EDEM and World Crude Report

From 28 April 2022, we are adding a number of price assessments and indices to ensure our gas, power and crude oil services provide maximum value and relevance, and at the same time removing a small number of price assessments and markets as a result of a longstanding lack of liquidity.

Why are we doing this?

Energy markets evolve and change over time. This evolution will accelerate as the low-carbon energy transition gathers pace.

At ICIS, we constantly review our coverage to ensure we are providing value to our customers through content which accurately reflects the markets we cover and that we are focussed on solving the same problems that our customers are focussed on.

As integrated energy experts, our purpose is to guide our customers through the energy transition. In practice, this can mean covering emerging markets, providing intelligence on new opportunities or bringing transparency to new low-carbon commodities. By ensuring we constantly review our service portfolio, and adapt to changing market requirements, we are able to focus our resources on areas that will be key to achieving a successful energy transition.

Who will be impacted?

Subscribers to ESGM, EDEM and the World Crude Report that pull price assessment data from sFTP, API and Excel Plugin

What exactly is changing?

For a full list of all changes please click here

What is the benefit of the new additions?

Gas service, ESGM subscribers will receive:

• New ICIS TTF and ICIS NBP 15-minute closing indices are aimed at global gas market participants with an interest in European gas prices. These provide alternative pricing models for ICIS global gas benchmarks.

• Improved pan-European data visualisations, aimed at global gas market participants with an interest in European gas fundamentals and prices. These three interactive graphs with historical data about European storage levels, European demand and LNG sendout from European terminals provide a new perspective on Europe and are much more accurate than any freely available data aggregation.

• French and Italian gas price conversions into $/MMBtu along whole forward curve, aimed at European gas shippers/traders; global LNG producers/traders. Customers can use these price assessments to make informed mid- to longer-term LNG trading decisions. ICIS will add a table to ESGM with $/MMBtU conversions covering the ICIS TTF, ICIS NBP, French PEG and Italian PSV hubs. The advantage of having a table – which will become an interactive price history graph once we go fully digital – is that it enables immediate comparisons for where in the world it is more profitable to send LNG whether from the US, Asia, the Middle East or Australia.

Power service: EDEM subscribers will receive:

• For the UK power market, 3 x new day-ahead indices on block products – Working Day 1+Working Day 2; Working Day 5; and Working Day 6, aimed at operators of power storage assets, battery storage operators and companies involved in electric vehicle infrastructure. As the energy transition accelerates, electricity storage and the electrification of transport will become key to meeting carbon reduction targets. These new indices reflect the price of wholesale electricity in the UK at peak and off-peak times for the next working day. These indices allow a calculation of the profit that can be made by buying power when it is cheapest, and selling it when it is most expensive Crude oil service:

• ICIS will retain global coverage of the crude oil markets and will focus resources on its benchmark coverage of the North Sea market.

What are the next steps?

ICIS will amend the delivery of our data via our platforms to incorporate the changes above. The commodity pages will reflect our enhanced content from 28 April 2022. For any series changes affecting sFTP or Excel plugin users, a communication has been sent out via FTP to detail the quotations impacted.

Still have questions? Please email support@icis.com

What is a Non-Market Adjustment?

Non-market price adjustments (NMA) are necessary on the rare occasions when after careful consideration it is determined that the level of a price assessment is deemed to have become unrealistic. Before any decision is taken to adjust a price level, a broad spectrum of market participants is polled for their views on both the necessity and potential impact of any planned change and its timing.

Once it is clear an adjustment is required, ICIS posts a notice telling subscribers it intends to make the change, and asks for any feedback over a two week period. After two weeks, and if it is decided to proceed, a second notice is posted informing subscribers that the adjustment will be made two weeks later. All price adjustments take place with a minimum four weeks public notice to subscribers.

Once the adjustment has taken place it is prominently mentioned in the price report it applies to. ICIS also adds a note to the online Price History to explain the apparent step-change in prices. It is important to note that price change deltas remain unaffected by any adjustment and the price trend remains accurate.

How can I use ICIS data? 

For details refer to section 8. ‘Use of the Products’ from our terms and conditions.

Where can I find the ICIS Confidentiality Policy?

ICIS has a Confidentiality Policy which requires us to keep our sources confidential. We are not able to provide the names of parties to any particular deal

As referenced in our policy whether through published content or in discussion with market participants, ICIS reporters must not disclose their sources unless there is prior agreement with the source concerned.

For details refer to section 16. ICIS Terms and Conditions Global terms and conditions.

Where can I find the schedule for my price assessments?

To view the schedule, hover over the question mark icon in the top right-hand corner of your screen, then select Publishing Schedule to view.


How do I check the criteria ICIS applies to its price assessments for a given commodity?

Within each Commodity Page there is a link located above the ‘Commodity Overview’ – as highlighted within the image below. Click the link and you can view / check the relevant criteria.

Alternatively, you can visit our compliance site for the full suite of methodology documents which are searchable by commodity here.

LNG Edge methodology is available here.

Where can I see the ICIS methodology consultations? 

View the next ICIS methodology consultations here.

How do I become an ICIS editorial contact and why should I think about it? 

ICIS relies on market contacts to obtain complete and accurate information about the commodity markets it covers. Sources that provide relevant and accurate market data are central to a robust and reliable price discovery process.

ICIS editors work hard to verify information about market conditions. The larger the number of sources we have, the more accurate our reports are. Please see the ICIS Data Standards Policy for more information.

If you would like to have your view of market conditions reflected by our editors, please use the email contact details in the report to get in touch with us.

What exchange rates does ICIS use? 

ICIS uses exchange rates from different providers.

For currency conversions of chemical prices the XE.com exchange rates are used.

For conversions of forward-looking price assessments related to energy commodities such as gas, LNG, coal and power, the future exchange rates are used as provided by Bloomberg.

Tools & Services

What internet browsers can/should I use on ICIS.com?

During the development process, the ICIS technology team strives to test against the latest version of Chrome, Firefox, Safari, Microsoft Edge.

How do I download and install the Excel Plug-in? 

The install instructions and link for download is available here.

For LNG Edge link is available via the downloads section here.

How do I whitelist an email address?

To whitelist an email address means you add the sender to your approved senders list.  

In Outlook (2016) click the Junk button on the toolbar ribbon. 

Select Junk Email Options

Click the Safe Senders tab. 

Click the Add… button. 

Enter email address Alerts@email.icis.com 

Click OK. 


Where can I find help with my credit subscription?

If you are a credit subscriber, click here for help and support.


How do I change the currency, units or frequency? 

Click on the cog icon in the top right-hand corner of the Price History window.

Change the currency, unit, date range and frequency as needed.

Once you’ve chosen the data you need to click ‘Update’.

How do I download the data into Excel or CSV? 

Click the download icon in the top right-hand corner of the Price History, Price Forecast or Forward Curve window. Select ‘Excel’ or ‘CSV’ from the drop-down options.

How many workspaces can I add?

You can create 14 workspaces in addition to the home tab maximum of 15 workspaces. You can add up to 11 windows in each workspace.