ICIS Support Hub

What changes are we making and why?

As part of a multi-million pound investment to transform our customers’ experience, we are introducing new commodity hub pages in ICIS Clarity for current subscribers, to provide you with up-to-date, dynamic content in one place. The new pages offer an improved user experience and are the result of dozens of interviews with customers to understand how ICIS can better meet their needs.

How many customers did you engage with to inform the design?

There was a research process, with customers across different commodities and regions sharing their feedback and views. Additional research has been undertaken with customers testing out the new pages and we will continue to iterate and enhance the experience for our cusomers as we learn more about what matters to them.

How will I access my reports and data after this change?

You’ll receive notification from us in advance, however when the new pages you subscribe to are live you’ll be able to login and access your data and commentary available through your subscription, via the ICIS Clarity platform, using the same credentials you do today.

Our Customer Success team will be very happy to offer help and support in helping you / your colleagues to get the most from your access. If you’d like a ‘quick start’ session with our team to walk you through, let us know and we’ll be happy to set this up. Sessions normally take 20-30 minutes Sign up here.

Will I need to take any action? If so, how will I be notified?

As we near the launch of the new page, you’ll be notified and guidance will be provided. No action is required at this time.

When will the changes be effective?

By end April 2025, the only place for LMD updates will be the new commodity page in ICIS Clarity.

How will the change impact the way I access my content?

If you access the LMD report via LNG Edge you’ll be notified via a pop-up when visiting the page, that you can now access and consume the information in a new way on the ICIS Clarity Platform, as an alternative to the current PDF report. Service emails will also be sent to outline the changes.

In April, the LMD PDF will be discontinued. You will be able to access the new LNG Commodity Page from LNG Edge.

At the same time, price assessment and publishing will move to same-day for Europe and Americas, versus the current process of next day publishing. Be assured that all content and data within LMD will be retained when we migrate to the new commodity page.

Why am I losing my daily LMD PDF report?

Moving away from a static PDF publication means you are able to be alerted and notified of changes immediately as we publish around the clock to ICIS Clarity platform; no more waiting until the next day and us publishing a PDF.

Where do I find the new commodity page in ICIS Clarity?

There are three ways you can access the new LNG commodity page;

1. LNG Edge – In LNG Edge you will see a pop-up directing you to the new page within ICIS Clarity.

2. Email alerts – For those who have email alerts set up, you will continue to be alerted to updates via email, which will also contain links to the new page.

3. ‘My Commodities’ in Clarity – Search and create quick links to your favourite commodities from our Clarity homepage.

How will I access my content and data after this change?

With this change you can login and access your LMD data and commentary available through your subscription, via the ICIS Clarity platform. There is no change to any of the other content you subscribe to at this time.

A guided walkthrough will be available within the platform, however we’re happy to offer help and support in helping you / your colleagues get the most from your access – if you’d like a ‘quick start’ session with our team to walk you through book here. Sessions normally take 20-30 minutes.

How can I access archived reports/information?

There is a date picker in the header of the new Commodity Hub Pages and this will allow users to access previous versions of the Commodity Hub Page and of the LMD PDF.

How can I download / print?

In the top left of the new page you’ll see an ‘archive’ button with a calendar picker, where you will be able to select and access historic information / reports.

For some of the older reports in the archive, you’ll see a PDF, for newer reports where you select these, the page will update to show you the respective data and commentary directly on the webpage (this links to the change we’ve made in how we now collate and publish data to our platform)

If you want to print – do this by selecting the ‘elipses’ (top right) then “print” or you can save a PDF using “more settings” (try changing paper size to A3 when saving to present the content optimally).

For pricing data, you can also export this in .csv format from ICIS Clarity.

Will I / we experience any downtime during this?

No, we aim to make the process seamless and without any downtime as we upgrade your experience.

Will I lose any data through this change?

No

What is happening to the weekly GLM report?

From the end of April, GLM insights will be accessible as on-demand LNG news in (ICIS Clarity™ and LNG Edge).

When will prices be published?

Regional price assessments will be published at the end of each day (approximately 18:30 for Europe and Americas, 18:00 for Asia). Assessment timings will not change with the exception of charter rates that will be assessed at 16:30 London time. For detail you can find this in the methodology we publish online.

We take ICIS LNG Data via one or more of your Data Services (API, Excel Plugin) – how will this impact us?

When we make the full move to the new commodity page experience (post-beta) some of our series IDs will change.

API and Excel-plug in customers can find a list of the series impacted LNG series name changes, along with the new series IDs, you will need to update your systems or workbooks with.

How will this impact me?

‘Estimated price’ will be called ‘forecast price’ and an asterisk, *, will be used to denote this price, instead of an ‘e’, before the price is finalised.  

When is the change taking place?

The new terminology will be used from end of September onwards, see table below for when each commodity will be updated.

Will I still get my prices at the same time each month?

Yes. There will be no change to the timing of when the forecast price will be available.