ICIS Support Hub

What changes are we making and why?

As part of a multi-million pound investment to transform our customers’ experience, we are introducing new commodity hub pages in ICIS Clarity for current subscribers, to provide you with up-to-date, dynamic content in one place. The new pages offer an improved user experience and are the result of dozens of interviews with customers to understand how ICIS can better meet their needs.

How many customers did you engage with to inform the design?

There was a research process, with customers across different commodities and regions sharing their feedback and views. Additional research has been undertaken with customers testing out the new pages and we will continue to iterate and enhance the experience for our cusomers as we learn more about what matters to them.

How will I access my reports and data after this change?

You’ll receive notification from us in advance, however when the new pages you subscribe to are live you’ll be able to login and access your data and commentary available through your subscription, via the ICIS Clarity platform, using the same credentials you do today.

Our Customer Success team will be very happy to offer help and support in helping you / your colleagues to get the most from your access. If you’d like a ‘quick start’ session with our team to walk you through, let us know and we’ll be happy to set this up. Sessions normally take 20-30 minutes Sign up here.

Will I need to take any action? If so, how will I be notified?

As we near the launch of the new page, you’ll be notified and guidance will be provided. No action is required at this time.

How will this impact me?

‘Estimated price’ will be called ‘forecast price’ and an asterisk, *, will be used to denote this price, instead of an ‘e’, before the price is finalised.  

When is the change taking place?

The new terminology will be used from end of September onwards, see table below for when each commodity will be updated.

Update name to ‘Forecast price’ from ‘estimated price’	Report name
September 2024	Acetone US
	Cumene US
	Nylon US
	Polycarbonate US
	Toluene US
October 2024	ABS US
	Acrylonitrile US
	High Density Polyethylene US
	Low & Linear Low Density Polyethylene US Polypropylene US
	Propylene glycol & Unsaturated Polyester Resin US
	Paraxylene US
January 2025	Ethylene Glycols US
	Ethylene Oxide US
	Ethylene US
	PET, PTA and Polyester Fiber US
	Polystyrene US  Polyvinyl chloride US
	Propylene US
	Styrene US
	Vinyl Chloride Monomer US

Will I still get my prices at the same time each month?

Yes. There will be no change to the timing of when the forecast price will be available.