How do I navigate the ICIS Home Page?
You can learn everything you need to know about the ICIS Home Page with this video:
How can I change the charts shown?
Click on the settings icon on the right-hand side and choose different charts. You can add and delete charts at any time.
How can I amend prices shown?
Click on the settings icon on the right-hand side and choose different prices. You can add and delete prices at any time.
I can’t find data from my favorite report on my homepage. How can I change it?
To change prices or charting on your home page, click on the wheel icon to display a list of your entitled commodities to select from.
Scroll through to find the commodity you want to display; you will need to expand the commodity name to view all prices. Then you can toggle on for the commodities you want displayed.
Which news, charts and prices are shown on my homepage?
If you have entitlement to fewer than 6 commodities your home screen prices and charts are pre-populated with those price assessments.
If you have more than 6 commodities at first login you will be prompted to select which prices you want displayed for both pricing and charting.
In both cases, you will be able to edit the prices and charting windows.
News is not editable: this defaults to all latest news according to your subscription.
Can I refine my news feed?
You are currently able to refine and filter your news search results to within a specific date range. These filters will be remembered from session to session.
If you have active filters, the filter icon will appear on your news feed.
We will be introducing enhanced filtering soon. We are constantly looking to review our product features. If you have any feedback please contact us.
Can I set up email alerts?
ICIS News customers are able to customise alerts to ensure they are updated on market changes. These alert options are accessible on the News Alerts tab within News and can be customised by commodity, region, frequency and time.
Receive real-time news notifications on price changes and events affecting individual commodities. You can edit your Market Alerts by using the ‘Edit’ button.
Saved Search Alerts
Saved Search alerts are only available for full news subscribers.
ICIS News also allows you to receive email alerts from specific saved searches. This means you can tailor your alerts to suit your more granular information needs by setting up email alerts on you saved searches. You can have up to 20 saved searches.
As a News subscriber I used to receive daily product emails, where can I find these?
We have simplified our News alerts. You can now set up a daily product alert by scheduling a daily saved search alert.
For example, to receive an aromatics alert, create a saved search for ‘Benzene OR Toluene OR Xylene’ and set the frequency to daily.
How do I save searches?
The ability to save searches is only available for full news subscribers.
After completing a search within the News page click the ‘Save’ button and you will be prompted to enter a name for this search.
To view the output of this saved search view the ‘Saved Searches’ tab.
How many searches can I save?
Currently we only allow up to 20 saved searches which are accessible from the News page.
Why don’t I still receive breaking news emails?
We have merged Breaking News and Market Alerts.
To set up an immediate alert on all articles published within your subscription, visit the Alerts tab within the News page and set up a Market Alert for the commodity and region you would like to be notified on.
Can I filter articles by region?
No. Simply include the region as part of your search phrase (for example, Benzene Asia).
We will soon be launching region and topic filters to your News Stream.
Why can’t I see an article that used to be available?
The change has refined the news available to you as part of your entitled commodity and regions, to ensure your news is relevant to you.
Will I still receive my existing Market Update and Saved Search email alerts?
Yes, any existing alerts for Market Updates or Saved Searches will continue to be available and your settings will be migrated. These can now be found in the Alerts tab of the News page.
Why can’t I see the Market Updates window/widget?
From the 14th November this window will no longer be available on any Dashboard home page or workspace. You will need to access articles via the dedicated News page.
Why have you changed the News service?
Our News content will be closer aligned to your subscription to ensure that the articles will be relevant only to the specific products you have subscribed to.
This is in response to feedback we have received regarding the relevancy of the news users are seeing in the Market Updates window.
In addition to this, as a pricing (only) subscriber you will also have access to five free news articles per region per day as well as any articles that are more general to the industry that the editor feels is relevant to all of our customers.
How do I download the latest issue of the Magazine?
Next to each issue there is a ‘Download’ button. Clicking this will quickly download the issue in PDF format, which you can read offline.
How far back can I access the Magazine?
We have an archive dating back to July 2007 for each issue of the Magazine available here
You can also access all articles through the search function using key word searches.
Can I access my magazine subscription on a mobile device?
The magazine is not available as an app but you will find the system is responsive and will resize when viewing on a mobile device.
Do you have user guides?
You can view our user guide for Petchems here
You can view our user guide for Energy here
How do I retrieve and plot historical data?
Click on the cog icon in the top right-hand corner of the Price History window.
Change the price quotations, currency, unit, date range and frequency as needed.
Once you’ve chosen the data you need to click ‘Update’.
Can I download a graph from the Price History window?
Yes: click on the download icon in the top right-hand corner of the Price History window. Select the image format in which you wish to download the graph.
Can I change the currency, units or frequency?
Click on the cog icon in the top right-hand corner of the Price History window.
Change the currency, unit, date range and frequency as needed.
Once you’ve chosen the data you need to click ‘Update’.
Can I download data from the Price Driver analytics widgets?
Yes: the same download options for image and data are available on these widgets.
Can I move the windows?
Yes, you can move the windows by dragging and dropping. If you add a Quotations window to a workspace, this window will be fixed and appear at the top of the workspace, however.
How do I set up a workspace?
Next to the home tab you will see a ‘+’ icon.
Click the ‘+’ then ‘Add a Blank Workspace’. There are pre-defined price driver analytic workspaces you can add but select ‘Blank’ to customise your own.
Click ‘+’ then ‘Add data to workspace’ to select to which workspace you want to add quotations for prices, Price History for graphs.
You can add 11 widgets in total but only one Quotations widget can be selected.
How many workspaces can I add?
You can create 14 workspaces in addition to the home tab.
Can I move workspaces?
Yes, you can move tabs by dragging and dropping them.
Please note that the home tab is fixed.
How can I delete multiple quotations?
Navigate to quotations preferences. Here, you can click on ‘View selected quotes only’ and can then select multiple quotes, unticking to delete.
On the quotations for home widget, clicking the ‘x’ will delete single quotes only.
How do I add a new commodity to my quotation window?
Click the cog icon in the top right-hand corner of the quotation window to open quotation preferences. Check the commodities you would like to add, and press ‘Done’.
How do I download the data into Excel or CSV?
Click the download icon in the top right-hand corner of the Price History, Price Forecast or Forward Curve window. Select ‘Excel’ or ‘CSV’ from the drop-down options.
How many additional windows can I create per workspace?
You can add up to 11 windows.
How many quotes can I select at one time, per workspace?
You can select up to 100 quotes from your Quotation Preferences window which will be transferred to your main Quotations window. From there you can then select up to 10 quotes at one time. To download up to 250 quotes in one go, you will need an Excel Plug-In subscription. Ask your account manager or contact firstname.lastname@example.org for a subscription.
In a new workspace, why isn’t the data that I selected in the Quotations window appearing in the Price History window?
Click on ‘Link to selected quotations’ in the Price History window.
Once quotations are linked, the chain link will appear closed and the data will appear in the corresponding window.
Is there a quick way to view the current report from the Dashboard?
Yes: click on the clipboard icon to open the report for each commodity.
What are Price Driver Analytics Workspaces?
These are pre-defined workspaces you can add, they’re part of our analytics products. Each has been created and customised by our Editorial and Product teams.
For full details and specific FAQs available, click here
We do not currently offer this for all commodities.
What can I see in the price history window?
Price updates for the commodity prices selected in the quotations window the date range is defaulted to 12 months. You can change this via the settings.
Why can’t I edit the Price Driver analytics widgets?
The workspaces have formulas applied and are managed by our editorial experts.
For further details and available, click here
Can I have access to an unlimited number of reports?
Access depends on your entitlement and license agreement.
Can I download multiple reports at once?
To download all the reports to which you subscribe, click ‘All subscribed reports’ in the left-hand column, and then ‘Download All Latest Reports’.
You can also download your favourite reports. First, click the star icon for each individual report which you would like to save as a favourite.
Select ‘My favourites’ in the left-hand column, then click ‘Download Latest Favourite Reports’.
How can I download a report as a pdf?
Click on the Reports channel in the top navigation bar. To download an individual report, click ‘Select’ to the right of that report. When you have selected all the reports that you would like to download, scroll down and click ‘Download’ at the bottom of the page. You can select the PDF format in the drop-down bar.
How can I receive email alerts when a new edition of my reports is available?
Click on the envelope icon next to the report for which you want to receive the alert.
Live Disruptions Tracker
How do I use the Live Disruptions Tracker (Impact)
You can learn everything you need to know about the Live Disruptions Tracker (Impact) with this video:
How do I use the Live Disruptions Tracker (Supply)
You can learn everything you need to know about the Live Disruptions Tracker (Supply) with this video:
How do I access the Live Supply Disruptions Tracker?
Entitled users can access the Live Supply Disruptions Tracker here or find it via the Analytics channel.
How do I customise which e-mail alerts I receive?
You can customise which e-mail alerts you receive via the settings page here.
How do I download the Excel Plug-in?
You can access the Excel Plug-in for LNG Edge via the Downloads section here.
Where can I find a methodology for your LNG spot price assessments?
You can download a copy of our methodology here.
Why can’t I install the Excel Plug-in? There seems to be something blocking it!
You may find that your company firewall is preventing the download from completing.
Please contact your administrator and ask them for assistance.
Can I access margins data via the ICIS excel plugin subscription?
No. However, you can use the ‘Generate Link’ function in the download data section to set up refreshable queries in an excel file. Please see question below for instructions.
Can I access margins on a mobile device?
Margin Analytics is not available as an app but has been designed to be easily read on a mobile device. The system is responsive and will resize when viewing on a mobile device.
Can I download margins data?
You can download all page data from the download function at the bottom of the page, according to the criteria set, or data from the individual charts within the widgets.
Can I see what margin performance has been quarterly?
Yes. In the ‘chart filters’ and in ‘download data’ you can select weekly, monthly, quarterly and yearly frequency to view or download the average for the selected period.
How can I see margins generated using a different feedstock?
By default, the charts show data for the feedstock/process type in the selected region that produces the most. To view margins generated using a different feedstock, select the feedstock/process you are interested in Chart Filters and click Apply Filter.
How do I access variable margins?
Entitled users can access Margin Analytics here or find it in the Tools & Services channel drop-down.
How far back does your variable margins data go?
Data is available to view and download from January 2014 onwards.
I want to download data for all the available margins in my region weekly, but I don’t want to have to re-select multiple download filters every time as it is very time-consuming. How can I get my data more easily?
Use the ‘Generate Link’ feature to avoid having to repeat your queries every time you want to update margins data in an excel file.
Select the criteria for the data you want to download in the Download Data filter dropdown menu.
If you want to continue to refresh the data in your excel file offline beyond the date automatically selected in the ‘To’ field, make sure that you select a ‘To’ date well into the future.
Click ‘Generate Link’
Copy the link for your selected data
Open an excel workbook and select the ‘Data’ tab.
Select ‘New Query’
Select ‘From Other Sources’ and then ‘From Web’.
Paste in link and click ‘OK’.
The page below will open.
Click ‘Open As’ and select ‘CSV document’.
A data preview will load.
Select ‘Close & Load’.
Your data will load.
Save your Excel file, and integrate the data into your files as needed.
To download data for more than one margin into the same workbook, return to the website and select the new filter criteria in the data download function.
Generate the link and then copy the link.
Open the same Excel file and add a ‘New Query’ following the instructions above. Your data will load in a different sheet.
To update your Excel sheet in the following week:
If you have used a query with a date in the future, just open your excel file, select the ‘Data’ tab, and click ‘Refresh All’.
The Excel file will update to include your latest data.
I’m only interested in US margins. How can I see the data in cents per pound, instead of US dollars per tonne?
While you can only view data in the charts on the website in US dollars or Euros per tonne, you can download data in US cents per pound by changing the default currency and units selections.
Where can I find out what the charts mean?
On each chart, you will find an Info button. Click on this to find out what is represented on the chart.
If you would like to ask questions, or provide feedback on the chart and/or margins data in general, please use the text box at the bottom of the Info box and click Send
Where can I find the methodology?
Access the methodology via the link below in the Key Developments tab
You can also access the methodology through the ICIS compliance and methodology site by clicking here