Have a Question?
Register & Login
How do I register with ICIS?
You can learn everything you need to know about registering with ICIS with this video:
How do I activate my licence key?
If you are a new user, you first need to register your detail here.
If you had a trial, have an existing account or need to add another service, only the licence key needs to be activated. Click here to activate your licence key.
Where do I find my licence key?
Licence keys are sent by email. As soon as your subscription is set up, you will receive an email from ICISSubs@rbi.co.uk with this subject: ‘Welcome to your ICIS Subscription’.
Within the email detailing your access, there will be alpha/numeric licence key.
Depending on your agreement, a licence key can be shared within teams. Do you have a co-ordinator for ICIS access you can check with?
Otherwise contact us to discuss this further.
How do I log in for the first time?
Go to ICIS Subscriber home page.
Some customers’ accounts are created and you will be emailed your user name. You will be required to reset the password.
Or you may be required to activate a subscription license key and register your details to create your account.
What is my username?
This will be your personal business email address.
How can I change my username?
To change your username, please email the Client Success team
How can I change my password?
You can complete this securely online. Enter your existing and new passwords, and confirm your new password by clicking ‘Change Password’.
I forgot my password, how can I reset it?
Reset it here. You will receive a secure link to complete the reset via email from ICISSubs@rbi.co.uk
Not received the email?
Check your junk/clutter/spam folders.
Access & Entitlements
How do I update my subscription with a new license key?
If you have recently renewed your subscription, added an additional commodity or service you will need to activate a new license key here.
Check for an email an email from ICIS.email@example.com
Not received the email? Contact Client Success
How can I add new products to my subscription?
To add any of these products or services to your existing subscription please contact your ICIS Account Manager
View all our products and services here.
Content & Data
How does ICIS gather information?
ICIS price quotations are based on information gathered from a wide cross-section of the market, comprising consumers, producers, traders and distributors. To find out more about how ICIS gathers information, click here.
How often is price data updated?
ICIS pricing reports are published throughout the week with the vast majority published on Friday. Some are published on Tuesday, Wednesday and Thursday, and a select few are published daily. ICIS pricing reports are generally written on the day of publication.
When will the contract price settle?
The date the contract price will settle is not something we can guarantee as this is market dependent.
We can advise an estimate when we expect the contract prices to settle based on trends and the time of the month that it settled previously.
Europe Aromatics and Olefins: First of the month
Europe Polymers and Solvents: Third week of the month
A great way to keep up to date with contract prices is to set up price alerts to ensure that you do not miss when the contract price settles. Advice on setting up price alerts can be found here.
Why is a product or price no longer available?
The key drivers for changes such as price quote additions, amendments or product retirements are market conditions and customer feedback.
For further details please refer to section 6. ‘Changes to the Product; Discontinuation’ from our terms and conditions
Refinery Asia Pacific – Upcoming Change
ICIS has decided to retire the Refinery Asia Pacific report. This means:
The last publication will be on the 4 November 2020, after which no more editions of this report will be published.
You will be able to download any previous issues of this report, via your Commodity page, until 31 December 2020.
Why is ICIS making this change?
Customer feedback and review identified that the market needs more detailed insight into refinery operations than what the report format provides.
What do I need to do to prepare for this?
You do not need to prepare for this change, but we do recommend you download the last November issue and any previous issues, e.g. for September and October, by 31 December 2020.
Will the same information be available elsewhere?
There are various alternatives that cover to a certain extent the information that was covered in the ICIS Refinery Asia Pacific report:
- The China Oil and Refinery reports offer datasets for China refinery turnaround schedules and operation dynamics.
- The China Oil Market report (daily) offers turnaround schedules of state-owned and independent refineries in Excel spreadsheets, and refinery operation dynamics such as operating rates update and margin analysis.
- The China Refinery Operating Analysis Monthly report offers refinery unit configuration, operations, margins and turnarounds for state-owned refineries in Excel spreadsheets.
- The China Independent Refinery Monthly report offers refinery unit configuration, operations, margins and turnarounds for independent refineries.
With the main search function, use keywords like ‘China oil’ and ‘China refinery’ to navigate the commodities and quickly find these reports.
How will this affect my entitlement?
The only change will be that you will not receive any more publications of the ICIS Refinery Asia Pacific report after November 2020.
The rest of the services in your entitlement will remain the same.
What is a Non-Market Adjustment?
Non-market price adjustments (NMA) are necessary on the rare occasions when after careful consideration it is determined that the level of a price assessment is deemed to have become unrealistic. Before any decision is taken to adjust a price level, a broad spectrum of market participants is polled for their views on both the necessity and potential impact of any planned change and its timing.
Once it is clear an adjustment is required, ICIS posts a notice telling subscribers it intends to make the change, and asks for any feedback over a two week period. After two weeks, and if it is decided to proceed, a second notice is posted informing subscribers that the adjustment will be made two weeks later. All price adjustments take place with a minimum four weeks public notice to subscribers.
Once the adjustment has taken place it is prominently mentioned in the price report it applies to. ICIS also adds a note to the online Price History to explain the apparent step-change in prices. It is important to note that price change deltas remain unaffected by any adjustment and the price trend remains accurate.
How can I use ICIS data?
For details refer to section 8. ‘Use of the Products’ from our terms and conditions.
Where can I find the publishing schedule?
Schedules for our Price and Energy reports as well as ICIS Chemical Business are available here
How do I check the criteria ICIS applies to its price assessments for a given commodity?
Within each Commodity Page there is a link located above the ‘Commodity Overview’ – as highlighted within the image below. Click the link and you can view / check the relevant criteria.
Alternatively, you can visit our compliance site for the full suite of methodology documents which are searchable by commodity here.
LNG Edge methodology is available here.
Where can I see the ICIS methodology consultations?
View the next ICIS methodology consultations here.
How do I become an ICIS editorial contact and why should I think about it?
ICIS relies on market contacts to obtain complete and accurate information about the commodity markets it covers. Sources that provide relevant and accurate market data are central to a robust and reliable price discovery process.
ICIS editors work hard to verify information about market conditions. The larger the number of sources we have, the more accurate our reports are. Please see the ICIS Data Standards Policy for more information.
If you would like to have your view of market conditions reflected by our editors, please use the email contact details in the report to get in touch with us.
What exchange rates does ICIS use?
ICIS uses exchange rates from different providers.
For currency conversions of chemical prices the XE.com exchange rates are used.
For conversions of forward-looking price assessments related to energy commodities such as gas, LNG, coal and power, the future exchange rates are used as provided by Bloomberg.
Tools & Services
Is the Excel Plug-in included in my subscription?
Yes, all entitled users have access. First you need to download and install it here.
How do I download and install the Excel Plug-in?
The install instructions and link for download is available here.
How do I download the LNG Edge Excel Plug-in?
Access the Excel Plug-in for LNG Edge via the downloads section here.
Where can I find help with my credit subscription?
If you are a credit subscriber, click here for help and support.
How do I change the currency, units or frequency?
Click on the cog icon in the top right-hand corner of the Price History window.
Change the currency, unit, date range and frequency as needed.
Once you’ve chosen the data you need to click ‘Update’.
How do I download the data into Excel or CSV?
Click the download icon in the top right-hand corner of the Price History, Price Forecast or Forward Curve window. Select ‘Excel’ or ‘CSV’ from the drop-down options.
How many workspaces can I add?
You can create 15 workspaces in addition to the home tab. You can add up to 11 windows.