Frequently Asked Questions

ICIS is the world’s largest petrochemical market information provider and has fast-growing energy and fertilizer divisions.

The ICIS website is structured around four main channels: ChemicalsEnergyFertilizers and Services.


What can I find on this site?

On each of the channels you will find free articles, white papers and commodity insights such as market overviews and analysis pieces. This wealth of information will give you valuable insight into the markets that you operate in.

How do I contact someone at ICIS?

See: Contact Us for telephone and email contact details.

How do I log in?

You can log in to any one of your services via the “login” button in the top right corner of the page. As always, should you have any problems accessing a service, you can contact our 24-hour Customer Services team at:

I have forgotten my password, how do I retrieve it?

If you have forgotten your password for any of our products and services please contact our 24-hour Customer Services team at:

How do I amend my personal details?

If you would like to amend your personal or login details please contact:

How do I find the ICIS office addresses?

To find the address for any one of our offices please see: office contact details.

How do I receive your free market updates and newsletters?

ICIS e-newsletters provide you with free regular updates on the markets you are interested in coupled with a monthly round-up of key price drivers. To sign up for any one of our free e-newsletters please fill out the form on the keep in touch with ICISpage.

How do I subscribe?

To subscribe to any one of our products and services please see: Subscriptions.

How do I find out what coverage ICIS offers on a commodity?

The commodity and product finder makes it easy for you to find what commodities we provide reporting and analytics for, and allows you to filter your search results by market, region and type. Find a commodity.

How do I request a trial or sample of one of your products/services?

We have a multitude of sample price reports and free trials for you to try, click here to find out more and to see what is on offer.

How does ICIS gather its information?

ICIS pricing price quotations are based on information gathered from a wide cross-section of the market, comprising consumers, producers, traders and distributors. To find out more about how ICIS gathers its information click here.

How often is pricing information updated?

ICIS pricing reports are published throughout, the week with the vast majority published on Friday. Some are published on Tuesday, Wednesday and Thursday, and a select few are published daily. ICIS pricing reports are generally written on the day of publication.

Where can I find information on ICIS-run training courses?

ICIS runs a multitude of training courses that explain the key concepts and fundamentals that drive global petrochemical, feedstock, base oil and fertilizer markets. To find out more, visit our training portal.

Where can I find information on ICIS-run conferences?

ICIS is committed to providing highly informative and timely conferences. Extensive research is carried out to ensure that each programme delivers the information you need. We source speakers who have the appropriate expertise and experience to deliver quality papers. For further information and a full listing of ICIS-run conferences please visit our conferences portal.

What’s the best way to promote my business to the ICIS audience?

ICIS is the world’s largest petrochemical market information provider, and has fast-growing energy and fertilizer divisions. If you want to reach this global audience of industry decision-makers, ICIS has a solution for you. Whatever your marketing objectives are – sales lead generationbrand awareness or both, we can help you to meet them.

Visit our media centre to find out more.