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How can I schedule some time with the ICIS team to help my company get more from ICIS data and insight?
We’re always happy to arrange a session for you or your team to help you get more from ICIS Digital.
Schedule a live session here with one of our trainers today.
How do I log in to ICIS Digital for the first time?
To get started, you will need your welcome email. This will be sent to you via email from firstname.lastname@example.org
Your welcome will provide you with a link to create your password.
You will receive an email from email@example.com with subject: ICIS: Password reset request which includes a secure link to reset your password.
Need help? Email us at firstname.lastname@example.org. Prefer to call us or use live chat? Find out more >
What is my username for the ICIS Digital platform?
Your username is your business email address.
How can I change my username?
To change your username, email us at email@example.com. Prefer to call us or use live chat? Find out more >
How can I change my password?
You can do this securely online. Simply enter your current password, set a new preferred password and confirm this by selecting ‘Change Password’.
I forgot my password. How can I reset it?
You can reset your password here. You’ll receive an email from firstname.lastname@example.org with a secure link to complete the reset.
If you don’t see the email in your inbox, please check your junk/clutter/spam folders, as they can often be found in there.
Who can I contact if I have any issues with my account?
If you have any problems at all, don’t hesitate to email us at email@example.com. Prefer to call us or use live chat? Find out more >
How can I add users to my account so they can get access to ICIS pricing and market intelligence?
Simply email us at firstname.lastname@example.org. Prefer to call us or use live chat? Find out more >
What is the magic link?
It is an alternative way to log in to ICIS Digital; if a user does not have a cookie saved to their browser OR they cannot remember username/password after clicking the link within a commodity alert an account verification page will be presented.
The user can select ‘send link’ and a URL (valid for 30 minutes) will be sent to the user’s registered email address.
When the user clicks this link, they are logged in and presented with the option to change their password if needed.
As a security measure, the login via this method will expire after 12 hours; after this time, the user will need to sign in again.
Do I have to use the magic link to access?
No, you can always choose to enter your username and password. If you login frequently using the same device/browser, we recommend ticking the “Stay logged in” box on the login page.
Is there a limit on how many times I request the magic link?
No, you can use this functionality as often as you like. If you login frequently using the same device / browser, we recommend ticking the ‘Stay logged in’ box on the login page.
What should I do if I do not receive the magic link?
If you do not receive the magic link within a few minutes of requesting it, please check your Junk E-mail folder in case the magic link was delivered there instead of your inbox.
Subject: ICIS Alerts
We recommend you whitelist our address by adding us to your safe senders list to ensure you receive our emails.
You can request to resend the link from the account authentication page.
Access & Entitlements
How can I add ICIS products and services to my existing subscription?
To learn more about the solutions and services we offer, and our unrivalled coverage of inter-connected chemicals and energy commodity markets around the world – visit here.
If at any time you’d like to make changes to your existing subscription please contact your ICIS Account Manager.
How do I find out what my subscription gives me access to?
If you are a new customer of ICIS, your commodities and subscription benefits are listed in your ‘Get up and running’ email, which will have been sent to you from email@example.com.
Or if you are an existing customer and you have renewed your subscription, you will see your commodities and subscription benefits included in your renewal email.
If you’ve registered and logged in to icis.com, you will be able to see your commodities listed here.
Need help? Email us at firstname.lastname@example.org. Prefer to call us or use live chat? Find out more >
Content & Data
Holiday Publication Schedule
To view the full schedule, hover over the question mark icon in the top right-hand corner of your screen, then select Publishing Schedule.
Publishing and Non-publishing dates – 2023
ICIS metadata price series. Files are updated on the first working day of each month.
How does ICIS gather information?
ICIS price quotations are based on information gathered from a wide cross-section of the market, comprising consumers, producers, traders and distributors. Find out More
How often is price data updated?
ICIS pricing reports are published throughout the week with the vast majority published on Friday. Some are published on Tuesday, Wednesday and Thursday, and a select few are published daily. ICIS pricing reports are generally written on the day of publication.
When will the contract price settle?
The date the contract price will settle is not something we can guarantee as this is market dependent.
We can advise an estimate when we expect the contract prices to settle based on trends and the time of the month that it settled previously.
- Europe Aromatics and Olefins: First of the month
- Europe Polymers and Solvents: Third week of the month
A great way to keep up to date with contract prices is to set up alerts to ensure that you do not miss when the contract price settles. Find out More
Why is a product or price no longer available?
The key drivers for changes such as price quote additions, amendments or product retirements are market conditions and customer feedback.
For further details please refer to section 6. ‘Changes to the Product; Discontinuation’ from our terms and conditions
What is a Non-Market Adjustment?
Non-market price adjustments (NMA) are necessary on the rare occasions when after careful consideration it is determined that the level of a price assessment is deemed to have become unrealistic. Before any decision is taken to adjust a price level, a broad spectrum of market participants is polled for their views on both the necessity and potential impact of any planned change and its timing.
Once it is clear an adjustment is required, ICIS posts a notice telling subscribers it intends to make the change, and asks for any feedback over a two week period. After two weeks, and if it is decided to proceed, a second notice is posted informing subscribers that the adjustment will be made two weeks later. All price adjustments take place with a minimum four weeks public notice to subscribers.
Once the adjustment has taken place it is prominently mentioned in the price report it applies to. ICIS also adds a note to the online Price History to explain the apparent step-change in prices. It is important to note that price change deltas remain unaffected by any adjustment and the price trend remains accurate.
How can I use ICIS data?
For details refer to section 8. ‘Use of the Products’ from our terms and conditions.
Where can I find the ICIS Confidentiality Policy?
ICIS has a Confidentiality Policy which requires us to keep our sources confidential. We are not able to provide the names of parties to any particular deal
As referenced in our policy whether through published content or in discussion with market participants, ICIS reporters must not disclose their sources unless there is prior agreement with the source concerned.
For details refer to section 16. ICIS Terms and Conditions Global terms and conditions.
Where can I see the ICIS methodology consultations?
View the next ICIS methodology consultations here.
How do I become an ICIS editorial contact and why should I think about it?
ICIS relies on market contacts to obtain complete and accurate information about the commodity markets it covers. Sources that provide relevant and accurate market data are central to a robust and reliable price discovery process.
ICIS editors work hard to verify information about market conditions. The larger the number of sources we have, the more accurate our reports are. Please see the ICIS Data Standards Policy for more information.
If you would like to have your view of market conditions reflected by our editors, please use the email contact details at the top of the commodity page.
What exchange rates does ICIS use?
ICIS uses exchange rates from different providers.
For currency conversions of chemical prices the XE.com exchange rates are used.
For conversions of forward-looking price assessments related to energy commodities such as gas, LNG, coal and power, the future exchange rates are used as provided by Bloomberg.
How do I change the currency, units or frequency?
Click on the cog icon in the top right-hand corner of the Price History window.
Change the currency, unit, date range and frequency as needed.
Once you’ve chosen the data you need to click ‘Update’.
How do I download the data into Excel or CSV?
Click the download icon in the top right-hand corner of the Price History, Price Forecast or Forward Curve window. Select ‘Excel’ or ‘CSV’ from the drop-down options.
How many workspaces can I add?
You can create 14 workspaces in addition to the home tab maximum of 15 workspaces. You can add up to 11 windows in each workspace.