Have a Question?
Register & Login
How do I register with ICIS?
You can learn everything you need to know about registering with ICIS with this video:
How do I activate my licence key?
If you are a new user, you first need to register your detail here.
If you had a trial, have an existing account or need to add another service, only the licence key needs to be activated. Click here to activate your licence key.
Where do I find my licence key?
Licence keys are sent by email. As soon as your subscription is set up, you will receive an email from ICISSubs@rbi.co.uk with this subject: ‘Welcome to your ICIS Subscription’.
Within the email detailing your access, there will be alpha/numeric licence key.
Depending on your agreement, a licence key can be shared within teams. Do you have a co-ordinator for ICIS access you can check with?
Otherwise contact us to discuss this further.
How do I log in for the first time?
Go to ICIS Subscriber home page.
Some customers’ accounts are created and you will be emailed your user name. You will be required to reset the password.
Or you may be required to activate a subscription license key and register your details to create your account.
What is my username?
This will be your personal business email address.
How can I change my username?
To change your username, please email the Client Support team
How can I change my password?
You can complete this securely online. Enter your existing and new passwords, and confirm your new password by clicking ‘Change Password’.
I forgot my password, how can I reset it?
Reset it here. You will receive a secure link to complete the reset via email from ICISSubs@rbi.co.uk
Not received the email?
Check your junk/clutter/spam folders.
Access & Entitlements
How do I update my subscription with a new license key?
If you have recently renewed your subscription, added an additional commodity or service you will need to activate a new license key here.
Check for an email an email from ICIS.firstname.lastname@example.org
Not received the email? Contact Client Support
How can I add new products to my subscription?
To add any of these products or services to your existing subscription please contact your ICIS Account Manager
View all our products and services here.
Content & Data
Holiday Publication Schedule
Click here for 2021
How does ICIS gather information?
ICIS price quotations are based on information gathered from a wide cross-section of the market, comprising consumers, producers, traders and distributors. To find out more about how ICIS gathers information, click here.
How often is price data updated?
ICIS pricing reports are published throughout the week with the vast majority published on Friday. Some are published on Tuesday, Wednesday and Thursday, and a select few are published daily. ICIS pricing reports are generally written on the day of publication.
When will the contract price settle?
The date the contract price will settle is not something we can guarantee as this is market dependent.
We can advise an estimate when we expect the contract prices to settle based on trends and the time of the month that it settled previously.
Europe Aromatics and Olefins: First of the month
Europe Polymers and Solvents: Third week of the month
A great way to keep up to date with contract prices is to set up price alerts to ensure that you do not miss when the contract price settles. Advice on setting up price alerts can be found here.
Why is a product or price no longer available?
The key drivers for changes such as price quote additions, amendments or product retirements are market conditions and customer feedback.
For further details please refer to section 6. ‘Changes to the Product; Discontinuation’ from our terms and conditions
Where is the The Market Weekly (World) report with all sections together?
As of 23 September, “The Market Weekly (World)” is available only as individual, digitally enhanced pages. We have created a new digital experience with an enhanced view of each Fertilizer commodity market.
It is the same commentary and prices as always, just reorganized on the Commodity page. The features and benefits of your subscription to The Market Weekly (World) has not changed. It still includes:
- “The Market – Daily” report
- Full Dashboard access, including the Price History and Price Driver widgets
- Use of the Excel Plug-in
- Full access to the ICIS mobile app
Are the contracts and prices still the same?
Yes. We have not added or removed any contracts from The Market.
My Commodity Alert is no longer working. How do I fix this?
Visit the Commodity Alerts page – either by clicking on top-right corner of Commodity page or by the Tools & Services menu. The alerts are still under the Pricing & Insight category, but they will need to be set up for each commodity.
I can’t see the latest report on the app. How do I fix this?
To see the report on the app, set up Commodity Alerts for mobile.
You’ll receive a push notification as soon as the report publishes. When you select the notification, it will launch the app and show the report.
We are experiencing technical difficulties with saving the report to the Commodities section of the app. We will notify customers as soon as it is addressed.
Why is ICIS changing its coverage of German gas markets?
The German gas hubs NCG and GASPOOL will merge on 1 October to form the THE market. THE Price assessment and index files will replace NCG and GASPOOL.
Regulation has meant that the two existing German NCG and GASPOOL hubs will merge from 1 October. Germany will become the biggest gas market in terms of consumption in Europe, which could see it grow in prominence.
What is the value/benefit of the new THE assessments?
As the benchmark provider for European gas hub prices, we must reflect structural changes such as mergers of hubs.
The value we add by starting to assess the market before the merger goes live, is that it gives our customer base time to adjust to the new data ahead of this significant market change.
How will ICIS change its coverage?
We started to assess the German THE gas market in daily gas report ESGM from 1 April and have incrementally extended coverage since then.
Who will be impacted?
From 1 October, we will no longer assess the German NCG and GASPOOL markets and only assess THE. Any ESGM, ESGM+ or EGM (Gas in Focus) customers that pull the German NCG and Gaspool data from SFTP, API or Excel Plugin will see changes and will need to identify the new series ID / name or file name. Customers should prepare their systems for this.
Here’s an example of NCG/THE Day-ahead in Dashboard
You can select THE quotes from the Dashboard and Excel Plug-in now.
*As Day-Ahead, BOM, Weekend and WDNW won’t have data until 1 October the THE price will remain blank on Dashboard until then.
What are the changes on my sFTP subscription for ESGM / ESGM+ / EGM from 1st October?
ICIS will start publishing the following for THE market in addition to what is already available:
Heren® THE Day-ahead Index
Heren® THE Cumulative Day-ahead Index
Heren® THE Monthly Cumulative Index
Heren® THE Monthly Index
Heren® THE Spot Weekend Index
Heren® THE Daily Month-ahead Index
Traded Ranges and Volumes
b. THE Traded Ranges and volumes
c. THE Intra-day Prices
d. THE Closing Day Prices
Files Impacted are as follows:
|File Name||Add New/Change Existing/Discontinue|
|/ESGM/CSV and XML|
|Daily_Month-ahead_Indices||Changed existing file to replace NCG Daily Month ahead index with THE Daily Month ahead index|
|ESGM_Monthly_Index||Changed existing file to replace NCG and GASPOOL monthly index with THE monthly index|
|ESGM_Spot-Weekend_Index||Changed existing file to replace NCG and GASPOOL Spot Weekend index with THE Spot Weekend index|
|ESGM_Traded_Ranges||Changed existing file to replace NCG and GASPOOL Traded Ranges with THE Traded Ranges|
|ESGM_Traded_Volumes||Changed existing file to replace NCG and GASPOOL Traded Volumes with THE Traded Volumes|
|Monthly_Cumulative_Indices||Changed existing file to replace NCG and GASPOOL Monthly Cumulative index with THE Monthly Cumulative index|
|German_Trades||Changed existing file to stop NCG and GASPOOL Trades and publish only THE Trades|
|THE_Day-ahead_indices||Added new file for THE Day-ahead index, Previous THE Day-ahead index and THE cumulative Day-ahead index|
|NCG_Prices||Discontinued (replacement file: THE_Price_Assessments)|
|NCG_Day-ahead_indices||Discontinued (replacement file:|
|GASPOOL_Prices||Discontinued (replacement file: THE_Price_Assessments)|
|Gaspool_Day-ahead_Indices||Discontinued (replacement file:|
|/ESGM+/ESGM_Intra-Day/CSV and XML|
|THE_IntraDay_Prices||Added new file for THE Intraday prices for Day-ahead, Weekend and Month+1|
|/ESGM+/ESGM_Closing_Day/CSV and XML|
|THE_Closing-Day_Prices||Added new file for THE Closing Day prices for Day-ahead and Weekend|
|/EGM/CSV and XML|
|EGM_Monthly_Cumulative_Indices||Changed existing file to replace NCG and GASPOOL Monthly Cumulative index with THE Monthly Cumulative index|
|EGM_Spot_Gas_Prices||Changed existing file to replace NCG and GASPOOL Day-ahead, Month+1, Season+1 prices in p/th and Eur/MWh with THE Day-ahead, Month+1, Season+1 prices|
|EGM_Traded_Ranges||Changed existing file to replace NCG and GASPOOL Day-ahead, Month+1, Season+1, Season+2 Traded Ranges with THE Traded Ranges|
|SFTP Code Files|
|GasFTPCodes||Updated file with THE codes|
|ESGM+FTPCodes||Updated file with THE codes|
|EGMFTPCodes||Updated file with THE codes|
How do I get the new series IDs from API?
You can search using the string-contains field <string-contains field=”f:name” pattern=”*THE Price*”/>
<string-contains field=”f:name” pattern=”*THE Price*”/>
Where can I find more information about this change?
Find more information on the decision here. Users of our sFTP service can find more information on the THE codes in the Period_Names_Codes file on the FTP server. The file is GasFTPCodes.
What is a Non-Market Adjustment?
Non-market price adjustments (NMA) are necessary on the rare occasions when after careful consideration it is determined that the level of a price assessment is deemed to have become unrealistic. Before any decision is taken to adjust a price level, a broad spectrum of market participants is polled for their views on both the necessity and potential impact of any planned change and its timing.
Once it is clear an adjustment is required, ICIS posts a notice telling subscribers it intends to make the change, and asks for any feedback over a two week period. After two weeks, and if it is decided to proceed, a second notice is posted informing subscribers that the adjustment will be made two weeks later. All price adjustments take place with a minimum four weeks public notice to subscribers.
Once the adjustment has taken place it is prominently mentioned in the price report it applies to. ICIS also adds a note to the online Price History to explain the apparent step-change in prices. It is important to note that price change deltas remain unaffected by any adjustment and the price trend remains accurate.
How can I use ICIS data?
For details refer to section 8. ‘Use of the Products’ from our terms and conditions.
Where can I find the ICIS Confidentiality Policy?
ICIS has a Confidentiality Policy which requires us to keep our sources confidential. We are not able to provide the names of parties to any particular deal
As referenced in our policy whether through published content or in discussion with market participants, ICIS reporters must not disclose their sources unless there is prior agreement with the source concerned.
For details refer to section 16. ICIS Terms and Conditions Global terms and conditions.
Where can I find the publishing schedule?
Schedules for our Price and Energy reports as well as ICIS Chemical Business are available here
How do I check the criteria ICIS applies to its price assessments for a given commodity?
Within each Commodity Page there is a link located above the ‘Commodity Overview’ – as highlighted within the image below. Click the link and you can view / check the relevant criteria.
Alternatively, you can visit our compliance site for the full suite of methodology documents which are searchable by commodity here.
LNG Edge methodology is available here.
Where can I see the ICIS methodology consultations?
View the next ICIS methodology consultations here.
How do I become an ICIS editorial contact and why should I think about it?
ICIS relies on market contacts to obtain complete and accurate information about the commodity markets it covers. Sources that provide relevant and accurate market data are central to a robust and reliable price discovery process.
ICIS editors work hard to verify information about market conditions. The larger the number of sources we have, the more accurate our reports are. Please see the ICIS Data Standards Policy for more information.
If you would like to have your view of market conditions reflected by our editors, please use the email contact details in the report to get in touch with us.
What exchange rates does ICIS use?
ICIS uses exchange rates from different providers.
For currency conversions of chemical prices the XE.com exchange rates are used.
For conversions of forward-looking price assessments related to energy commodities such as gas, LNG, coal and power, the future exchange rates are used as provided by Bloomberg.
Tools & Services
Is the Excel Plug-in included in my subscription?
Yes, all entitled users have access. First you need to download and install it here.
How do I download and install the Excel Plug-in?
The install instructions and link for download is available here.
For LNG Edge link is available via the downloads section here.
How do I whitelist an email address?
To whitelist an email address means you add the sender to your approved senders list.
In Outlook (2016) click the Junk button on the toolbar ribbon.
Select Junk Email Options
Click the Safe Senders tab.
Click the Add… button.
Enter email address Alerts@email.icis.com
Where can I find help with my credit subscription?
If you are a credit subscriber, click here for help and support.
How do I change the currency, units or frequency?
Click on the cog icon in the top right-hand corner of the Price History window.
Change the currency, unit, date range and frequency as needed.
Once you’ve chosen the data you need to click ‘Update’.
How do I download the data into Excel or CSV?
Click the download icon in the top right-hand corner of the Price History, Price Forecast or Forward Curve window. Select ‘Excel’ or ‘CSV’ from the drop-down options.
How many workspaces can I add?
You can create 14 workspaces in addition to the home tab maximum of 15 workspaces. You can add up to 11 windows in each workspace.