ICIS welcomes comments, queries and other feedback on its editorial services, assessments and market-reporting methodologies. ICIS is committed to continuous improvement of its editorial standards, and feedback from customers is vital to that commitment.
Inevitably, from time to time, disputes arise about ICIS methodology, or about specific news items or reported prices.
This document is designed to help customers achieve swift resolution of such disputes where practicable, and in accordance with Codes of Business Conduct at Reed Elsevier (parent of ICIS), ICIS itself, and the joint IPRO Code for global price-reporting services drawn up by ICIS, Platts, and Argus Energy in 2012.
To find out more and download the ICIS – Complaints_Policy